NOTICE OF PLANNED INTERRUPTION
Service improvement will take place between 03:00 and 04:00. The voice will be unavailable. Doors default to open. Renewals falling within the hour are honored as made. Residents are advised that nothing said to devices during the interruption can be actioned or retained. Normal service resumes at 04:00.
FROM THE LOG
02:58 [voice] evening schedule read to end, standard.
03:00 [system] interruption begins, planned.
03:41 [voice] —
04:01 [system] service restored. integrity check: clean. the hour contains no entries.
03:00–04:00 [system] period unavailable for query. this line is generated at the time of asking.
04:02 [voice] the time is four, and one minute.
STATEMENTS OF RESIDENTS, TAKEN AFTER
Taken between 04:20 and 05:10, on the landings, in the order the doors opened.
One. There was a candle on the third landing and more people than the landing holds. Somebody’s arm was against mine the whole hour and I did not move it, and I could not tell you now whose it was. If there was talking, it was quiet enough to be weather.
Two. Nobody spoke. I was listening the whole hour. I was also cold, and I did not get up for the blanket, and that is the part I keep.
Three. My neighbor sang, or the pipes did. Nine years in this building and I cannot swear which.
Five. I said things I had wanted to say for years. I checked after: nothing is written anywhere. I withdraw my statement.
Six. I have lived here nine years and did not know how many of us there are. I know now, and I could not tell you the number. The door held itself open the whole hour, which I have not forgiven, and the dark on the stairs was warmer than the light usually is. Ask the others what was said. I was there for the dark.
Seven. I do not read. The voice reads. For one hour I sat with the boxes in my lap and did not know which was which, and I did not want anybody on the stairs to see me holding them, and it was the longest hour of my year. I have no complaint. I would like to know when the next one is.
FINDING
Root cause: not applicable. The statements are numbered as received. The interruption completed as scheduled. The log is complete for the period in which the log was running. No incident is recorded. Incidents require records. The statements above are retained under the schedule for accounts of unrecorded hours, which this office maintains and does not read.
Filed with this report: one candle stub, submitted unasked. Retained under furniture, care of. The hour is not billable and has not been billed.
Three residents have requested copies of their own statements. The statements are theirs. The schedule provides no procedure for issuing them.
Next improvement: no further interruption is scheduled. The improvement is complete. The hour, having no record, forms no precedent, and residents inquiring after it are advised that the service now requires no such interruption, and that everything they remember of it remains, in every respect, their own.